Shipping & Returns

Production

Printing and quality checks usually take 2–5 business days. You will get an email as soon as your order moves into production.

Delivery

• Europe: typically 3–7 business days after production.
• United States and Canada: typically 4–8 business days after production.
• Rest of world: typically 7–20 business days after production.

Shipping is calculated at checkout based on your destination. Import duties, where they apply, are the recipient's responsibility.

Tracking

When your parcel ships we email the carrier and tracking number. You can also check progress any time on the tracking page using your order number and the email you used at checkout.

Returns, reprints and refunds

Because each item is made to your design, we cannot accept returns for change of mind or for the wrong size being ordered. Please use the size guide before checkout.

If an item arrives damaged, misprinted, or clearly different from the preview you approved, email support@promptlywear.com with your order number and a photo within 30 days of delivery and we will reprint or refund it at no cost to you.

Lost parcels

If tracking has not moved for 10 business days, contact us and we will open a case with the carrier and reship if the parcel is confirmed lost.